Your privacy is very important to Telkom SA SOC Limited (“Telkom”). Telkom has developed this statement to help you to understand how we collect, communicate and use any personal information that you submit to us. For purposes of this statement, “personal information” shall be defined as detailed in the Protection of Personal Information Act 4 of 2013 (“POPI”).
Telkom collects and processes your personal information mainly to provide services and products to you and to help improve our offerings to you.The type of personal information we collect will depend on the purpose for which it is collected and used, the specific purpose for which the information is collected will be apparent from the context in which the information is requested.
We collect information directly from you, for example when you purchase a product or services from us or when you submit enquiries to us or contact us we’ll ask for personal information, such as your name and surname, identity or passport number, Telkom account number, postal or street address, title, contact numbers or e-mail address.
We may collect information from the use of our services, for example non-personal browsing habits and click patterns, e-mail address, IP address, telephone data information or username and password.
Where possible, we will inform you what information is voluntary or mandatory for you to provide to us and the consequences for failing to provide the requested information.
We will only retain your personal information as long as necessary for the fulfilment of those purposes as have been identified by us.
Telkom processes the above-mentioned personal information only for the purposes which it was collected, as authorised by law or as agreed with you, for example:
Telkom may disclose your personal information to third parties on the following basis:
We may compile, use and share any information that does not relate to any specific individual and retains all rights to non-personal statistical information collected and compiled by us.
We may need to transfer your personal information to another country for processing or storage. We will ensure that anyone to whom we pass your personal information agrees to treat your information with similar protection as provided for in South African laws.
We may transfer your information to other countries which do not have similar protection as provided for in South Africa laws, with your consent.
Telkom shall take all reasonable steps to secure the content of the Telkom website and the information provided by and collected from users from a wide variety of security breaches such as unauthorized access and/or disclosure, etc. However, Telkom does not make any warranties or representations that content shall be 100% safe or secure, but Telkom will have applied all necessary due care and diligence towards preserving the security of information
Subject to the provisions of sections 43(5) and 43(6) of the ECT Act (Electronic Communications and Transactions Act No 25 of 2002) - http://www.acts.co.za/ - and the requirements for a valid electronic invoice issued by the South African Revenue Service from time to time, if applicable, Telkom is under no legal duty to encrypt any content or communications from and to users and is also under no legal duty to provide digital authentication of any pages on the Telkom website.
Users may not deliver or attempt to deliver, whether on purpose or negligently, any damaging code, such as computer viruses, robots or spyware, to the Telkom website or the server and computer network that support the Telkom website.
Notwithstanding criminal prosecution, any person who delivers or attempts to deliver any damaging code to the Telkom website, whether on purpose or negligently, shall, without any limitation, indemnify and hold Telkom harmless against any and all liabilities, damages, risks and losses that Telkom and its partners/affiliates may suffer as a result of such delivery, attempt or damaging code.
Users may not develop, distribute or use any device or program designed to breach or overcome the security measures of the restricted pages, products and services on the Telkom website. Telkom reserves the right to claim damages from any and all persons involved, directly and indirectly, in the development, use and distribution of such devices or programs.
Users who commit any of the offences detailed in sections 85 to 88 of the ECT Act - http://www.acts.co.za/ - shall, notwithstanding criminal prosecution, be liable for all resulting liabilities, losses, destruction or damages suffered and/or incurred by Telkom and its partners/affiliates due to or related to these illegal actions.
You may correct any of your personal information that we hold by sending an email to POPI@telkom.co.za
Telkom reserves the right to amend this privacy statement at any time, without prior notice, by posting the amended statement on our website.